CONTENTS

Introduction ix

Part One – Foundations

  • What Coaching Is and Isn’t 13
  • Clearing Up Some Differences with Sports Coaching 17
  • Why People Who Work with Coaches Are Better 19
  • Why Organizations with a Culture Of Coaching Are Better 23
  • Examples of Situations that Are Opportunities for Coaching 26
  • The First Rule of Coaching 28
  • How Coachable Are You? 30
  • The Fundamental Coaching Conversation 32
  • The Six Most Important Questions to Ask in a Coaching Session 38
  • Bad Coaching 40
  • Find Your Coaching Style 47
  • The Sublime Art of Asking One Question that Changes Everything 50
  • Getting Beyond the What and the How 52
  • Ethics and Confidentiality 54
  • The Attitudes of the Coach 56
  • When Managers Coach 59

Part Two – The Coaching Process

  • Overview of the Coaching Process 63
  • Confirm and Establish Coachability 65
  • Set the Foundation for a Successful Engagement 68
  • Assess the Client/Situation, Diagnose, and Design 73
  • Coach, Track, Adjust 78
  • Succeed and Celebrate 79
  • Choose the Next Situation/Goal 80
  • Follow-up 81
  • What Coaching Really Looks Like 82
  • Sample Coaching Plan 84
  • The Coach’s Week 86
  • Sample Contracts 88
  • Conceptualize and Improvise Programs that Meet Client Needs 97

Part Three – More Coaching Conversations

  • Overview 103
  • Agreeing on the Problem and Setting Goals 106
  • Listening 107
  • Appreciative Inquiry 110
  • Accountability 111
  • Shifting the Conversation when the Client is Stuck 114
  • Role Play 117
  • Presenting Observations with Impact 119
  • Letting the Client Guide the Process 121
  • When You Are Stuck 122
  • Coaching Clients On Giving and Receiving Feedback 127

Part Four – Coaching Situations Individual Effectiveness

  • Overview 131
  • Get Grounded: Who Does the Client Need To Be As a Leader? 132
  • Coach to Change or Develop a New Behavior 137
  • Coach to Shift a Limiting Perception 145
  • Communicate Simply and Powerfully 158
  • Influence Others 170
  • Manage Time and Overcome Overwhelm 177
  • Think Comprehensively About an Issue 181
  • Develop Leadership Presence 183
  • Coaching and the Personal Realms 185

Part Five – Coaching Situations Strong Relationships

  • Overview 191
  • Improve One’s Power Base of Professional Relationships 192
  • Engage and Mobilize Employees 196
  • Manage Up 202
  • Resolve a Conflict 205
  • Foster Collaboration Inside and Outside the Organization 208
  • Build a Great Team 212

Part Six – Coaching Situations Supporting Organizational Initiatives

  • Overview 217
  • Plan Strategy 218
  • Lead Change 225
  • Develop a Pipeline of Leaders and Plan for Succession 228
  • Improve Employee Engagement Throughout the Organization 233
  • Service Excellence 236
  • Mergers 241
  • Board Development and Effectiveness 246
  • Create a High-Performance Culture 251
  • Why Can’t We Execute Effectively? 255

Part Seven – Career Coaching

  • Overview 259
  • Initial Planning 261
  • Creating the Career Plan 275
  • Personal Branding 278
  • Managing Transitions 294
  • Finding The New Opportunity 299
  • Success In a New Role 325
  • Packages for Different Stages of Career Exploration 329

Part Eight – Business Coaching

  • Overview 333
  • Assessing the Client’s Business 336
  • Aspirations 339
  • Define the Business Model and Key Drivers of Business Success 342
  • Test and Roll Out Ideas to Improve the Numbers 359
  • Strategy 362
  • Help the Business Owner Build Leverage 371
  • The Evolution of the Business Owner 393
  • Special Cases in Business Coaching 396
  • A Typical Business Coaching Agenda and Flow 407
  • Conclusion 409

 

  • Addendum One: Seven Habits and a Five-Step Action Plan for a Culture of Success Through Coaching 411
  • Addendum Two Eight Keys to Creating a World-Class Internal Coaching Group 414
  • Addendum Three Creating Your Own Coaching Frameworks 416
  • Addendum Four Coaching Case Studies 421
  • About The Author 430

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